ag33 Terms and Conditions

These Terms and Conditions ("Terms") apply to the ag33 platform ("Platform", "Website") and all associated services. By accessing this website or using its services, you are considered to have agreed to all the terms set out below.

1 Definitions and Interpretation

The terms used in these Terms and Conditions carry specific meanings. It is important to be familiar with these definitions for proper interpretation.

1.1 Key Definitions

• "ag33" or "Platform" refers to the ag33.cam website and all online betting and casino services provided through it.
• "User" or "Member" refers to any individual registered on the platform who holds and operates a valid account.
• "Account" refers to a user's personal registration profile, through which the platform's services can be accessed.
• "Balance" refers to the total amount of funds held in a user's account, available for betting or withdrawal.
• "Bonus" refers to any welcome bonus, cashback, promotional credit, or other incentive funds provided by the platform.
• "Bet" refers to a wager placed by a user on any sports or casino event.
• "Taka" (৳) refers to the Bangladeshi Taka (BDT), which is the only accepted currency on this platform.

2 Eligibility and Registration

To register on the ag33 platform and use its services, users must meet the following eligibility criteria.

2.1 Age and Identity Verification

• You must be at least 21 years of age. This service is open to adults only (21+).
• All information provided at the time of registration must be true, accurate, and complete.
• ag33 may request valid identification or other documents from users at any time for identity verification purposes.
• Providing false information will result in immediate account termination, and any pending withdrawals may be forfeited.

2.2 One Account Policy

Each user may open only one account. Having multiple accounts under the same person is strictly prohibited. If multiple accounts are identified under the same person, all accounts will be closed and the associated balances may be forfeited.

2.3 Registration Consent

By opening an account, you declare that you have read and agreed to these complete Terms, the Privacy Policy, and the Responsible Gaming Guidelines.

3 Account Management

3.1 Login Credentials Security

It is your responsibility to keep your username and password completely confidential. Giving any third party access to your account is prohibited. You are fully responsible for all activity carried out using your login credentials.

3.2 Account Security

• If you suspect that your account has been accessed without authorisation, notify our support team immediately.
• Use a strong password that combines numbers, letters, and special characters.
• Change your password regularly and do not use the same password across multiple sites.

3.3 Account Verification

Before processing a withdrawal request above a certain amount, ag33 may verify the user's identity and payment method. Failure to cooperate with this process may result in the withdrawal request being placed on hold.

4 Deposits and Withdrawals

4.1 Deposits

ag33 supports the most popular mobile payment methods in Bangladesh. The following conditions apply to deposits:

• Minimum deposit amount: ৳500 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposits may only be made from a payment account registered in your own name.
• Deposits from third-party accounts are prohibited and any such transactions will be returned.
• The maximum deposit limit is set by the platform and is subject to change.

4.2 Withdrawals

The following conditions must be followed for withdrawals:

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the payment method used for the most recent deposit.
• Withdrawals may be restricted until any bonus-related wagering requirements have been met.
• Withdrawals may be delayed if identity verification has not been completed.

4.3 Currency and Conversion

ag33 supports Bangladeshi Taka (BDT / ৳) only. Transactions in any other currency are not accepted.

5 Bonuses and Promotions

5.1 Welcome Bonus

ag33 offers new members a 150% welcome bonus of up to ৳10,000 on their first deposit. The following conditions apply to this bonus:

• After claiming the bonus, a 25x wagering requirement must be fulfilled.
• That means if you deposit ৳1,000 and receive ৳1,500 as a bonus, you will need to place a total of ৳62,500 in bets before you can withdraw.
• ag33 determines which games count toward fulfilling the wagering requirement.
• There is a specific time limit for using the bonus, which will be indicated in the account.
• A member may take advantage of the welcome bonus only once.

5.2 VIP Program and Cashback

ag33's three-tier VIP program offers weekly cashback benefits:

• Bronze: up to 0.4% weekly cashback.
• Silver: up to 0.8% weekly cashback.
• Gold: up to 1.2% weekly cashback.

The process and criteria for advancing to VIP tiers are determined by ag33 and are subject to change. VIP cashback is generally paid out each week.

5.3 General Bonus Terms

• ag33 reserves the right to change, modify, or cancel any bonus or promotion.
• If bonus abuse or fraud is suspected, the bonus and any associated winnings may be forfeited.
• Any attempt to claim bonuses using multiple accounts will result in all associated accounts being closed.

6 Betting Rules

6.1 Conditions for Placing Bets

The following rules apply when placing bets on ag33. These rules apply to all types of games, including cricket betting, slots, and live casino.

• Once a bet is confirmed, it cannot be changed or cancelled.
• ag33 reserves the right to cancel bets resulting from technical errors or misleading information.
• In the event of match fixing or abnormal results, ag33 may suspend payment and conduct an investigation.
• The maximum limit for a single bet is set by ag33 and varies by game and event.

6.2 Casino Games

For slots, live casino, and other casino games:

• Each game has its own rules and payout structure.
• Game outcomes are determined using an RNG (Random Number Generator), which is completely impartial.
• If a connection is lost during a game session, the bet generally remains valid and the result is determined according to server records.

6.3 Sports Betting

For betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football, volleyball, and other sports:

• The odds for each match may change according to market conditions.
• If a match is abandoned or postponed indefinitely, the bet may be cancelled and the stake will be returned.
• Live betting odds may change at any time.

7 Prohibited Activities

The following activities are strictly prohibited on the ag33 platform. Violating these rules will result in account termination, and all balances and winnings may be forfeited.

• Creating multiple accounts or operating another person's account.
• Using multiple identities to abuse the bonus system.
• Placing bets using automated bots, software, or algorithms.
• Exploiting any technical vulnerability in the game or betting system for personal gain.
• Using the platform for money laundering or legitimizing funds from illegal sources.
• Colluding with other users to gain an unfair advantage.
• Conducting financial transactions in the name of or through a third party's account.
• Harassing any employee or representative of the platform.

8 Limitation of Liability

8.1 Service Availability

ag33 strives to provide service at all times, however temporary disruptions may occur due to the following reasons:

• Routine maintenance or system upgrades.
• Internet connectivity issues or third-party service failures.
• Natural disasters or other unavoidable circumstances.

8.2 Liability for Damages

ag33 is not liable for any direct or indirect loss arising from technical failures, disconnections, or service unavailability. Users access the platform at their own risk.

8.3 Third-Party Software

The games and services available on ag33 are provided by third-party providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt. ag33 is not liable for any loss arising from issues with these providers' software.

9 Privacy & Data Protection

ag33 takes the privacy of your personal information very seriously. Details on how we collect, process, and store data can be found in our Privacy Policy.

• Your personal information is not sold to third parties.
• Information may be shared where required to fulfill legal obligations.
• All data is kept secure through SSL encryption.
• You may request correction or deletion of your information at any time — see the Privacy Policy for details.

10 Account Cancellation & Suspension

10.1 Cancellation at the User's Request

You may request account closure at any time via our 24/7 live chat or email. Any valid balance should be withdrawn before the account is closed.

10.2 Cancellation at ag33's Discretion

ag33 may cancel or suspend an account for any of the following reasons:

• Violation of any clause of these Terms and Conditions.
• Suspicion of fraud, deception, or money laundering.
• Registration using incorrect or false information.
• Failure to meet the age requirement.
• By order of a court or government authority.

10.3 After Cancellation

For accounts that are legitimately closed, any verifiable balance will be returned within the specified timeframe. However, if the account is closed due to a breach of the Terms and Conditions, the balance and winnings may be forfeited.

11 Responsible Gaming

ag33 is firmly committed to responsible gambling. We believe that entertainment should be enjoyable and controlled.

• Contact us via live chat to set limits on your betting activity.
• Speak with our support team to activate a temporary break or permanent self-exclusion.
• Gambling should never be considered a source of income.
• Do not bet more than you can afford.
• If signs of gambling addiction appear, seek professional help.

For more information about responsible gaming, please visit our Responsible Gaming page.

12 Amendments & Termination of Terms

12.1 Right to Amend

ag33 reserves the right to change, revise, or update these Terms and Conditions at any time. Users will be notified of significant changes via email or through a notification on the platform.

12.2 Effective Date of Changes

Updated Terms and Conditions will take effect from the date they are published. Continued use of the platform after changes have been made means you have agreed to the new Terms and Conditions.

12.3 Entire Agreement

These Terms and Conditions, the Privacy Policy, and the Responsible Gaming guidelines together form the entire agreement between ag33 and the user. Any previous verbal or written agreements or understandings are superseded by these Terms and Conditions.

12.4 Severability

If any clause of these Terms and Conditions is declared invalid or unenforceable by a court or authority, all remaining clauses will remain in full effect.

For any questions about these Terms and Conditions, contact us via our 24/7 live chat or email us at: [email protected]