ag33's Privacy Policy — Your Information Is Our Responsibility

1.1 Identity Information

Information collected to create an account and verify identity includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — confirming 21+)
• National ID number or passport number (if applicable)
• Mobile number
• Email address

1.2 Financial Information

To manage deposit and withdrawal processes, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay account numbers
• Transaction history and amounts
• Deposit and withdrawal timestamps

1.3 Technical and Device Information

Information collected automatically to keep our services running smoothly and to ensure security includes:

• IP address and device identifiers
• Browser type and version
• Operating system
• Page visits and click patterns
• Session duration and login records

1.4 Gaming Behaviour Information

To ensure responsible gaming and improve your experience, we collect:

• Play history and preferences
• Betting patterns and limit-setting information
• Bonus claim and usage records

2.1 Information Provided Directly

When you register on ag33, update your account, request a deposit or withdrawal, or contact our customer support — you voluntarily provide information. This information is taken entirely on the basis of your own consent.

2.2 Automatic Collection

When you use our website or app, certain information is collected automatically. This includes log files, cookies, web beacons, and similar technologies. This information is primarily used to ensure the functionality and security of our services.

2.3 Through Payment Providers

When transacting through mobile banking services such as bKash, Nagad, Rocket, and Upay, we receive only the information necessary to complete the transaction. These payment providers have their own privacy policies that apply to their platforms.

3.1 Service Delivery and Operation

• Account creation and management
• Processing deposits and withdrawals
• Ensuring bonuses and rewards are delivered
• Personalising the gaming experience

3.2 Security and Fraud Prevention

• Identity verification and age confirmation
• Account protection and prevention of unauthorised access
• Anti-fraud and anti-money laundering measures
• Detection of multiple accounts

3.3 Responsible Gaming Support

• Identifying potential signs of problem gambling
• Processing voluntary break requests
• Assisting with deposit limit settings

3.4 Customer Service and Communication

• Providing 24/7 live chat support in Bengali
• Sending account-related notifications
• Resolving technical issues
• Providing relevant offers and promotional information (subject to your consent)

4.1 Encryption and Technical Security

• All data transmissions secured through SSL/TLS encryption
• Data at rest stored with encryption
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

4.2 Access Control

Only those employees whose work requires it can access your information. All employees are bound by strict confidentiality agreements and receive regular security training.

5.1 Payment Providers

Only the information necessary to complete a transaction is shared with payment partners such as bKash, Nagad, Rocket, and Upay. These third parties follow their own privacy policies.

5.2 Game and Technology Providers

Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi may receive limited technical information to ensure gaming functionality. They do not receive your identity or financial information.

5.3 Legal Obligations

Information may be disclosed in response to valid legal processes, court orders, or legitimate requests from government authorities. In such circumstances, we provide only the minimum information legally required.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the service. They are used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.

6.2 Analytics Cookies

We use analytics cookies to collect anonymous statistical data that helps us understand which pages are visited most and how users interact with our services. This information supports service improvement.

6.3 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. However, please note that disabling certain cookies may mean some features of our services do not work correctly.

8.1 Protection of Payment Information

• Complete mobile banking numbers are never stored in full — they are kept only in masked form
• All financial transactions are processed through encrypted channels
• Transaction records are kept only for dispute resolution and regulatory compliance

8.2 Withdrawal Security

Every withdrawal request is reviewed by our security team to prevent fraud. Under normal circumstances, withdrawals are completed within 1 hour. If any suspicious activity is detected, additional verification may be required for security purposes.

9.1 Active Accounts

We retain all your information for as long as your account remains active. This is necessary to provide services, ensure security, and support responsible gaming.

9.2 After Account Closure

Even after your account is closed, certain information must be retained for a specified period as required by legal obligations. Records of financial transactions are kept for some time after account closure. Once this period has passed, the data is securely deleted.

9.3 Marketing Data

If you unsubscribe from our marketing communications, we will honor your preference immediately and delete any unnecessary marketing data.

10.1 Notice of Changes

We may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on our platform. The date of the change will always be shown at the top of this page as "Last Updated".

10.2 Use After Changes

Continued use of our services after a policy change will be considered acceptance of the new policy. If you disagree with the changes, please contact our support team.

ag33 strictly provides services to individuals aged 21 and above. We do not knowingly collect or process personal information from any minor.

We use an age verification process at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete all collected data.

If you believe a minor is using our services, please contact us immediately at [email protected].